Terms and Conditions

01 Payment Terms & Non-Refundable Deposit

Project fees are billed in Australian Dollars (AUD) based on the agreed project quotation and milestone schedule:

• Initial Deposit: The initial 30% payment is a non-refundable commencement deposit earned upon receipt to cover project booking, discovery, and resource allocation.
• Milestone Payments: 30% is due prior to the website going live upon final review, and the remaining 40% final payment is due within one (1) week of the site officially going live.
• Late Payments & Recovery: Invoices are payable within 14 days of issuance. Overdue amounts accrue daily interest under the Magistrates Court (Civil Proceedings) Act 2004 (WA). We reserve the right to suspend services for accounts overdue by more than 14 days, and the Client agrees to indemnify the Company for all legal costs and recovery agency fees on a full indemnity basis.

02 Scope of Work & Revision Limits

Services strictly cover deliverables detailed in the approved project proposal. Revisions are managed in structured phases:

• Documentation & Wireframes: Up to three (3) rounds of revisions.
• Design Phase: Up to two (2) rounds of revisions for the Homepage, and up to two (2) rounds per inner page. Approved pages are deemed locked.
• Development Phase: One (1) comprehensive round of site-wide revisions for consistency prior to deployment.
• Out-of-Scope Work: Post-launch changes, structural feature alterations, or extra revision rounds are billed at our standard rate of $55/hour AUD or via a separate written Change Order.

03 Client Obligations & Content

Timely completion depends on the Client appointing an Authorized Representative with full decision-making authority. Communications and review feedback must be supplied within 2 to 3 business days. Extended delays exceeding 14 to 30 days may trigger invoice acceleration and re-engagement fees. The Client warrants that all provided media, brand imagery, and text carry the appropriate licenses and rights.

04 Intellectual Property Rights

Upon full settlement of all project invoices, the Company transfers ownership of the final approved deliverables (bespoke code, design layouts, and approved custom AI-generated graphics) to the Client. The Company retains full ownership of pre-existing intellectual property, preliminary drafts, tools, and developer know-how. The Company retains perpetual rights to showcase the completed work across professional portfolios and marketing channels.

05 Third-Party Services & Subscriptions

Projects frequently integrate third-party solutions (including WordPress, Wix Studio, Stripe, Airtable, JotForm, hosting servers, domain registrars, and email providers). The Company does not operate these third-party platforms and bears no liability for provider service interruptions, pricing changes, data breaches, or updates. Ongoing licensing and renewal costs remain the Client's sole responsibility.

06 Post-Launch Support

We provide two (2) weeks of complimentary post-launch support covering bug fixing, technical assistance, consultation, and minor adjustments (defined as tasks achievable within 30 minutes). Long-term maintenance, CMS patching, and major updates require an optional Annual Support Contract.

07 Limitation of Liability & Termination

The total liability of OZEE Web & Digital Solutions Pty Ltd arising from services rendered shall not exceed the actual fees paid by the Client for the specific service in dispute. We are not liable for incidental, indirect, punitive, or loss-of-profit damages. Contracts may only be terminated for cause following mandatory formal resolution sessions and a 15-day written cure notice.

08 Governing Law & Dispute Resolution

These terms are governed by the laws of the State of Western Australia. Parties agree to enter good faith negotiation followed by mediation in Perth, WA, prior to initiating any court litigation. Parties submit to the exclusive jurisdiction of the courts of Western Australia.